Our commitment to quality and the delicate nature of our products mean that we are unable to process returns. Should your order arrive with missing, incorrect, or damaged items, please reach out to us at contact@biomaxpeptides.com for assistance. Our dedicated customer support team is here to ensure that you are completely satisfied with our products, service, and delivery. Please notify us via email if you wish to cancel your order before it is shipped, as cancellations cannot be accommodated once the order has been dispatched. For any inquiries or issues regarding your order, please don’t hesitate to contact us at contact@biomaxpeptides.com. We are here to help you promptly and effectively.

No Returns Policy:
Due to the sensitive nature of our peptide products and the strict handling and storage requirements, all peptide sales are final. We do not accept returns or offer refunds on any peptide products once they have been shipped.

This policy ensures product integrity, safety, and compliance with quality control standards.

Missing, Incorrect, or Damaged Items:
If your order arrives with missing, damaged, or incorrect items, please contact us within 24 hours of delivery. We will review the issue and, if applicable, arrange for a replacement or resolution.
However, we are not responsible for USPS losing packages. Additional insurance may be purchased at customers’ request.*

Cancellation Policy:
Customers are given the option to cancel their orders before they are shipped. However, once the order has been dispatched, cancellations cannot be accommodated. There will be a 3.8% refund fee for any cancellation/refund request for any reason.

Thank you for choosing us.